Service Terms & Conditions

Effective Date: November 5, 2026

Welcome to The Furb Kid! We're committed to providing reliable, professional dog waste removal services while keeping your outdoor spaces cleaner and more enjoyable for you and your pets.

These Terms & Conditions establish the policies, responsibilities, and expectations associated with our services.

By expressly accepting these Terms & Conditions and authorizing service, you ("Customer") enter into an agreement with The Furb Kid LLC ("The Furb Kid," "we," "us," or "our").

1. Services Provided

The Furb Kid provides residential and approved commercial dog waste removal services, including:

• Twice-weekly cleanups

• Weekly cleanups

• Biweekly cleanups (every two weeks)

• One-time cleanups

• Initial cleanups for new recurring customers

Our services include locating, collecting, and bagging visible dog waste from accessible outdoor areas, including natural grass, artificial turf, gravel, dirt, concrete, flower beds, bushes, and other areas where dogs may relieve themselves.

Collected waste is placed in the customer's designated outdoor trash bin.

We make every reasonable effort to thoroughly inspect and remove visible dog waste. However, complete removal cannot be guaranteed when waste is hidden by landscaping, buried in gravel, covered by debris, or otherwise difficult to locate.

Deodorizing, sanitizing, disinfecting, pressure washing, and off-site waste hauling are not currently offered.

2. Pricing & Estimates

Service pricing is based on several factors, including:

• Number of dogs

• Service frequency

• Size of the dog-accessible outdoor area

• Ground surfaces and property conditions

• Amount of accumulated waste

• Accessibility and additional cleanup requirements

Initial cleanups may be priced differently from regular maintenance visits due to accumulated waste and additional cleaning time.

Quotes are based on information provided by the customer and any available property photos or assessments.

If actual property conditions differ significantly from those described, we may provide a revised quote before proceeding.

Additional charges will never be applied without notifying the customer and obtaining approval.

3. Payment Policy

All services must be paid in full before any cleanup begins.

• Initial cleanups: Payment is required before the first scheduled service.

• One-time cleanups: Payment is required before the scheduled appointment.

• Recurring services: Customers are billed monthly in advance.

• Monthly billing: Subsequent payments are due the day before the customer's next individual monthly service period begins.

Quotes and invoices are provided electronically through our invoicing platform.

A quote is an estimate of service costs and does not constitute a request for payment. Once a quote is approved and the service agreement is accepted, an invoice will be issued.

Services will be scheduled or confirmed following receipt of payment.

Services may be postponed or suspended if payment has not been received by the applicable deadline.

The Furb Kid does not begin or continue unpaid services.

4. Recurring Service & Cancellation

Our recurring services are offered without long-term contracts or minimum service commitments.

Recurring service continues at the customer's selected frequency and agreed pricing until canceled by the customer or discontinued by The Furb Kid.

Customers are billed monthly in advance for their upcoming service period.

Customers may cancel recurring service at any time by contacting us by phone, text, or email.

To avoid payment for an upcoming monthly service period, customers should cancel before that service period begins.

If a customer cancels during a prepaid service period, completed visits and any previously disclosed, applicable charges will be deducted, and the unused prepaid service balance will be refunded.

We request at least 48 hours' notice when customers wish to reschedule or skip an individual visit.

Requests made with less than 48 hours' notice will be reviewed based on scheduling availability and circumstances. Any missed-visit charges must have been disclosed and agreed upon in advance.

Canceled services will not continue to be billed for future service periods.

Any optional automatic payment arrangements will be separately disclosed and require the customer's express authorization.

Customers will receive the applicable recurring service disclosures, including pricing, frequency, payment terms, and cancellation instructions, before enrolling.

5. Scheduling & Arrival Notifications

Service visits are scheduled according to the customer's selected frequency and our route availability.

We make every reasonable effort to maintain consistent service days. However, exact arrival times are not guaranteed.

Customers will receive an on-the-way text message approximately 60 minutes before arrival.

Arrival times may vary due to traffic, weather, earlier appointments, or other unforeseen circumstances.

If a significant delay or schedule change occurs, we will make reasonable efforts to notify the customer as soon as possible.

We reserve the right to reschedule services when necessary due to safety concerns, emergencies, or circumstances beyond our control.

6. Property Access

Customers are responsible for providing safe, unobstructed access to all designated cleanup areas.

Before each visit, customers must ensure that:

• Gates are unlocked or valid access instructions are provided.

• Access paths are reasonably clear.

• Designated cleanup areas are accessible.

• A suitable outdoor trash bin is available for waste disposal.

• Any known property hazards are disclosed in advance.

If we cannot access the property because of a locked gate, incorrect entry instructions, or another preventable access issue, we will make reasonable efforts to contact the customer before leaving.

If access cannot be obtained, the visit may need to be rescheduled or marked as missed.

An applicable trip or missed-visit charge may apply only if it was disclosed to and accepted by the customer before the visit.

Customers are responsible for notifying us of changes to gate codes, locks, or other access arrangements before their scheduled service.

7. Pets & Safety

We love dogs! For everyone's safety, customers must disclose any known aggressive, reactive, territorial, or escape-prone behavior before service begins.

Dogs may remain outside during cleanup when they are comfortable with unfamiliar people and can be safely managed.

However, we reserve the right to request that pets be secured indoors before or during service when necessary.

Customers are responsible for ensuring that their pets are appropriately contained and that gates, fences, and entry areas are in safe working condition.

We will make reasonable efforts to securely close gates upon entering and leaving the property.

If a dog presents an immediate safety concern, service may be paused, rescheduled, or discontinued.

8. Waste Disposal

All collected dog waste will be bagged and placed in the customer's designated outdoor trash bin.

Customers must provide access to a suitable outdoor trash bin unless another disposal arrangement has been agreed upon in advance.

Off-site waste hauling is not currently offered.

If a trash bin is unavailable, we will contact the customer for disposal instructions.

We will not leave collected waste in an unauthorized location.

9. Weather & Property Conditions

For safety reasons, we may postpone or reschedule services due to heavy rain, flooding, extreme heat, hazardous conditions, or other circumstances that make cleanup unsafe or impractical.

Customers will be notified of schedule changes when reasonably possible.

We do not guarantee complete waste removal in areas with standing water, excessive mud, dense vegetation, heavy debris, or other conditions that obstruct visibility or access.

A postponed prepaid service will be rescheduled or credited. If the service cannot be completed, the unused service charge will be refunded.

10. Service Limitations

The Furb Kid specializes in professional dog waste removal.

Our services do not include landscaping, pet sitting, pet feeding, veterinary services, pest control, lawn treatments, or other unrelated property maintenance.

We do not currently provide deodorizing, sanitizing, disinfecting, pressure washing, or chemical treatments.

Although regular dog waste removal can help reduce unpleasant odors and waste accumulation, we do not guarantee the elimination of bacteria, parasites, odors, insects, or disease risks.

The Furb Kid reserves the right to decline, suspend, or discontinue work involving hazardous materials, unsafe structures, aggressive animals, or conditions outside the scope of our services.

11. Property Care & Liability

We take reasonable care while working on your property.

Customers agree to inform us of known hazards, fragile landscaping, damaged gates, irrigation equipment, unstable surfaces, and other conditions that could affect safe service.

We are not responsible for pre-existing property damage, ordinary wear and tear, or damage unrelated to our actions.

If we accidentally cause damage during a service visit, customers should notify us promptly so we can review and address the concern.

Nothing in these terms excludes responsibility for negligence, misconduct, or other liability that cannot legally be waived.

12. Service Photos & Documentation

To maintain service quality and provide accurate records, The Furb Kid may photograph the designated cleanup area, gate, or relevant property conditions before, during, or after service.

These photos may be used for:

• Documenting completed services

• Confirming that gates are closed and secured

• Recording access issues or property conditions

• Addressing customer questions or service concerns

Following service, customers will receive a completion notification, which may include a photo confirming that the gate was secured.

Service documentation is intended for internal records and direct customer communication.

Photos taken for service documentation will not automatically be used for public marketing or advertising.

13. Photography, Video & Marketing Consent

The Furb Kid occasionally creates photos and videos of our work for educational, promotional, and social media purposes.

With the customer's separate, voluntary permission, we may capture and share images or video showing dog waste removal, cleanup progress, before-and-after results, outdoor service areas, and pets.

Approved material may be featured on our website, social media accounts, promotional materials, or digital advertising.

We will make reasonable efforts to avoid displaying home addresses, license plates, security codes, identifiable personal information, or people who have not provided the necessary permission.

We will not intentionally photograph or film inside a customer's home.

Customer participation in promotional photography and video is voluntary and is not required to receive service.

Customers may withdraw permission for future filming and future marketing uses by contacting us in writing. Previously published materials will be reviewed for reasonable removal where practicable.

Any identifiable individuals or recorded private conversations require appropriate additional consent.

Consent to these Terms & Conditions alone does not grant permission for promotional photography or video.

14. Customer Communication

By providing contact information, customers authorize The Furb Kid to communicate with them regarding requested quotes, appointments, invoices, payment reminders, access instructions, service updates, and other matters related to their services.

Communications may be sent by phone, text message, or email.

Service-related messages may include:

• Quote and invoice notifications

• Appointment confirmations

• Approximately 60-minute on-the-way notifications

• Service completion updates

• Gate security confirmations

• Scheduling changes and access concerns

Agreeing to these service terms does not automatically authorize unrelated promotional text messages or marketing campaigns.

15. Customer Satisfaction & Service Concerns

We take pride in providing thorough, reliable dog waste removal services.

If a customer has concerns about a completed cleanup, we encourage them to contact us within 24 hours of service whenever possible.

We will review the concern and work toward an appropriate resolution, which may include a return visit to address a missed area when warranted.

Customer satisfaction is important to us, and we are committed to addressing legitimate service concerns professionally and fairly.

The 24-hour reporting period is a requested timeframe for prompt resolution and does not limit any rights customers may have under applicable law.

16. Changes to Services or Terms

The Furb Kid may update service offerings, pricing, and policies as the business evolves.

Customers will be notified in advance of material changes affecting their existing services or charges.

Any updated pricing will be communicated before it takes effect.

Where required by law, additional customer consent will be obtained before material changes become effective.

17. Questions & Contact Information

For questions about these terms or to update, reschedule, or cancel service, please contact:

The Furb Kid | Dog Waste Removal

The Furb Kid LLC

Phone/Text: (747) 234-4031

Email: info@thefurbkid.com

Website: www.thefurbkid.com

Burbank, California

Customer Acceptance of Terms

By reviewing and accepting a quote issued by The Furb Kid LLC, the customer acknowledges that they have read, understood, and agree to these Terms & Conditions.

Acceptance of the quote constitutes agreement to the services, pricing, payment requirements, cancellation policies, and customer responsibilities outlined in these terms.

For recurring services, the customer also agrees to the disclosed service frequency, monthly advance billing, and continuation of service until canceled.

Consent to photography or video for marketing purposes is separate and optional. Acceptance of a quote does not automatically authorize marketing photography or video.